FAQ

ABOUT US: 
I'm not sure when or how this began exactly, but I've found myself in the difficult position of having too many plants. They outnumber us about 1,000 to 1. The plant tent is overflowing and they're slowly taking over all the rooms in my house. If something doesn't change we'll all be sleeping in the yard.

(My husband says maybe I should just stop propagating them all the time? ...But I'm not about to let silly things like "facts" or "logic" stand in the way of what is clearly a very healthy hobby and not a totally unhinged obsession.)

Anyway - Welcome! I'm just so pleased to have you here. Thank you so much for considering my small business.

OUR GROW MEDIA:
All of our plants are grown in (peat-free) soilless media. Typically either a coir based mix, sphagnum moss or semi-hydroponically in either LECA, Fluval Stratum, Perlite or Pon. Plants grown in a semi-hydroponic medium will be shipped in a sphagnum and perlite mix. 

OUR GROWING CONDITIONS:
The plant tent is kept around 80°F (26.5°C) with 75-80% humidity year round. Nearly all the plants sold here can survive in normal household conditions, but may require an acclimation period to avoid stress.

OUR PLANTS:
Most of our plants (I'd say about 75%) are propagations from our own mother plants, which are usually purchased either here in the US, or from growers in Thailand, Indonesia and the Philippines.

While we do occasionally import plants for resale, we do not "flip" plants. All imports are rehabbed for a -minimum- of two months. No plants are sold on until a healthy root system is established and sufficient new growth is observed.

SHIPPING:
Unless otherwise stated on the listing, plants will ship UPS 3 Day Select (where available) and grow media will ship UPS Ground. Expedited shipping is available at buyer's expense.

We always ship on Monday, or Tuesday if there's a holiday, to avoid any weekend delays. Orders placed Tuesday through Saturday will go out the next Monday. Orders placed on Sunday or Monday will go out the following Monday.

At this time we do not ship internationally.

WEATHER-PROOFING:
Heat packs, cold packs and/or insulation will be included at no additional cost as necessary. We reserve the right to delay shipping until there are favorable temperatures both here and at the destination address. If a delay is required, we'll contact you promptly to discuss.

RETURNS / REFUNDS:
We do not accept returns or offer refunds.

If there are any issues with the condition of your plant(s) on arrival, please document it (pictures and/or video) and contact us here or by email (our Instagram inbox is not checked regularly) within 24 hours of delivery so that we can evaluate the severity of the damage and decide how best to proceed - I promise we'll do our best make it right for you.

CANCELLATIONS:
We accept order cancellations prior to your plant(s) being shipped. Buyer is responsible for making the request, either here or by email (our Instagram inbox is not checked regularly) within this timeframe. No cancellations will be accepted after shipping.