Shipping policy

Shipping Information

Unless otherwise stated on the listing, plants will ship UPS 3 Day Select * and substrates and accessories will ship UPS Ground. Expedited shipping is available during checkout at buyer's expense.

We always ship on Mondays (or Tuesday if there's a holiday) to avoid any weekend delays. Orders placed Monday through Saturday will go out the next Monday. Orders placed on Sundays will likely (depending on the time the order was placed and whether or not I'd finished potting for the day) go out the Monday after that - So not the next day, but the following week.

Route Shipping Insurance

We are proud to now offer Route Shipping Insurance at check out. 

For a small fee (which we cover!) Route protects your order against loss, theft or damage during shipping and on delivery. Claims are quick and easy to file and can be done directly though the Route app or website, or by contacting us to initiate the claim on your behalf. Route gives you peace of mind that your purchase is protected - No matter what.

Get started with your claim HERE

Please note: Orders without the added Route Shipping Insurance will be ineligible for refunds or replacements due to carrier-related issues.

At this time we do not ship internationally or to P.O. Boxes.

* Where available. UPS 3 Day Select isn't offered in all locations (I most commonly find it to be an issue in more remote areas of AK and HI and also in PR. This is down to the carrier and is entirely out of my control.) In these cases, plants will ship UPS 2nd Day Air at the buyer's expense.

Weatherproofing

Heat packs and/or insulation will be included at no additional cost as necessary. We reserve the right to delay shipping until there are favorable temperatures both here and at the destination address. If a delay is required, we'll contact you promptly to discuss.