You will receive the EXACT plant in the photos. Cache pots and supports are not included. Our plants are grown in (peat-free) soilless media, typically either a coir based mix, sphagnum moss or semi-hydroponically in LECA, Fluval Stratum, Perlite or Pon. Plants grown in a semi-hydroponic medium will be shipped in a sphagnum and perlite mix.
𝗗𝗜𝗦𝗖𝗟𝗔𝗜𝗠𝗘𝗥:
Please note that plants are vulnerable during the shipping process and may arrive with minor cosmetic damage. Plants with high variegation are especially susceptible to things like edema and browning in transit or if not kept in the proper conditions or given the proper care after arrival.
𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚:
This plant will ship UPS 3 Day Select (where available) unless expedited shipping is purchased.
We always ship on Monday, or Tuesday if there's a holiday, to avoid any weekend delays. Orders placed Tuesday through Saturday will go out the next Monday. Orders placed on Sunday or Monday will go out the following Monday.
At this time we do not ship internationally.
𝗪𝗘𝗔𝗧𝗛𝗘𝗥-𝗣𝗥𝗢𝗢𝗙𝗜𝗡𝗚:
Heat packs, cold packs and/or insulation will be included at no additional cost as necessary. We reserve the right to delay shipping until there are favorable temperatures both here and at the destination address. If a delay is required, we'll contact you promptly to discuss.
𝗟𝗢𝗖𝗔𝗟 𝗣𝗜𝗖𝗞-𝗨𝗣:
We offer (and even prefer - much less stressful for the plants!) local pick-up. If you would like to grab your plant in-person, please contact us to make a custom listing (sans shipping cost) and arrange a pick-up time.
𝗥𝗘𝗧𝗨𝗥𝗡𝗦 / 𝗥𝗘𝗙𝗨𝗡𝗗𝗦:
We do not accept returns or offer refunds.
If there are any issues with the condition of your plant on arrival, please document it (with pictures and/or video) and contact us, either here or by emailing us at CuriousPlantKiller@Outlook.com (our Instagram inbox is not checked regularly) within 24 hours of delivery.
𝗖𝗔𝗡𝗖𝗘𝗟𝗟𝗔𝗧𝗜𝗢𝗡𝗦:
We accept order cancellations prior to your plant(s) being shipped. Buyer is responsible for making the request, either here or by emailing us at CuriousPlantKiller@Outlook.com (our Instagram inbox is not checked regularly) within this timeframe. No cancellations will be accepted after shipping.
