Hoya Caudata Argentea Silver

Unless otherwise stated on the listing, plants will ship UPS 3 Day Select (where available.) Grow media and accessories will ship UPS Ground. Expedited shipping is available at buyer's expense.

We always ship on Monday, or Tuesday if there's a holiday, to avoid any weekend delays. Orders placed Tuesday through Saturday will go out the next Monday. Orders placed on Sunday or Monday will go out the following Monday.

At this time we do not ship internationally.

We always check temperatures before shipping - Any necessary weatherproofing, such as heat packs, cold packs and/or insulation will be included at no additional cost as needed. We reserve the right to delay shipping until there are favorable temperatures both here and at the destination address. If a delay is required, we'll contact you promptly to discuss.

We do not accept returns or offer refunds.

Damages and Delivery Issues
If there are any issues with the condition of your order on arrival, please document it (pictures and/or video) and contact us here or by email (our Instagram inbox is not checked regularly) within 6 hours of delivery so that we can evaluate the severity of the damage and decide how best to proceed - I promise we'll do our best make it right for you.

• Live Arrival Guarantee
  In the unfortunate event your plant is dead on arrival, a replacement will be sent at no cost to you. If a replacement is not available, a refund will be provided (including all shipping fees.)
  
  Again, pictures and/or video of the plant(s) are required and the request must be made within 6 hours of delivery.

We accept order cancellations prior to your order being shipped. Buyer is responsible for making the request, either here or by email (our Instagram inbox is not checked regularly) within this timeframe. No cancellations will be accepted after shipping.